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Integrated with Nextiva Phone System, Nextiva Contact Centre enables organisations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction. The updates come as the cloud communications company announced the launch of Nextiva Contact Centre, their new CCaaS offering. Apps you want to compare will be listed here. Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple. “As a result, our partners are able to sell a reliable, flexible and unified communications solution to their customers.” Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple. Nextiva’s Marc Stoll said: “Our latest updates were made with the goal of helping our customers improve customer experiences.

Nextiva Sales and Service productivity tools now aim to make it easier to track the customer journey in one interface.

NextOS Admin Dashboard now includes more features that help businesses adjust settings and route calls.

Nextiva Mobile App now includes in-app support for audio files.

That makes it easier for businesses to connect their core customer and internal communication technology, the company says

Nextiva Contact Center has integrated with Nextiva Business Phone System.

The updates are were revealed in the company’s Autumn release and include:

The new updates also reveal the company is prioritising helping boost customer experience for SMBs. In the announcement, Nextiva CEO Tomas Gorny made the point that a wish list item of every modern company is for software that will free up workers from having to “juggle between all of the applications just so that they can communicate with customers.Nextiva has rolled out contact centre, mobile app, admin dashboard, sales and service tools updates, with a particular focus on aiding remote and hybrid workers. The whole concept of a VoIP phone system can. Ideally, great customer support software will make life better for your employees as well. A Bloomberg exclusive today revealed that Nextiva, an Arizona-based communications and customer management company, has landed an investment of $200 million from Goldman Sachs and a valuation of $2.7 billion. So far if we have any questions, we have a support representative that we can email or call with any questions. Get this right and you’ll be capturing essential information about every customer, have that information at your fingertips, and be able to seamlessly make use of it in a nuanced way to provide a superior, sustainable customer experience. If you want to serve, engage, and retain the customers who will fuel your business success, you’d best have the right technical backbone. Behind nearly every great act of customer service lies the support of great software.